What to Do If Your Flight Is Delayed: A Guide for International Travelers

Scenario: You're abroad, and your flight has been delayed for several hours — maybe even until the next day. Panic? Absolutely not! The key is knowing what to do and how to speak up in English to get what you're entitled to: food, accommodation, transportation, and assistance.

In this guide, we’ll walk you through how to navigate a delayed flight situation — and give you essential English phrases to use at the airport.

Why Flights Get Delayed

There are many possible reasons for delays, including:

• Bad weather
• Technical issues
• Strikes
• Airport congestion
• Security problems

1. Stay calm and locate the airline desk

Approach an airline representative and politely ask about the delay. Find out how long the delay is expected to last and what kind of compensation you may be eligible for.

Useful phrases:

• Excuse me, could you tell me why the flight is delayed?
• How long is the delay expected to be?
• Am I entitled to any compensation?

2. If the delay is over 3 hours — request food and water

In the EU, UK, and some other regions, airlines are legally required to provide food and drink if the delay exceeds a certain number of hours.

Phrases to use:

• Am I eligible for a meal or refreshment voucher?
• Could you provide some water or snacks, please?

3. If the flight is moved to the next day — ask for a hotel and transport

If you're stranded overnight, the airline should provide free accommodation and transportation to and from the hotel.

Say this:

• Since the flight is postponed until tomorrow, could you arrange a hotel stay for me?
• Will there be a shuttle service to the hotel?
• Can I get the details in writing?

4. Contact your embassy or consulate

If your situation is unusual — lost luggage, visa issues, or you're not allowed to leave the airport — it might be necessary to reach out to your country’s consulate.

Helpful phrases:

• I need to contact the consulate/embassy of my country.
• Can I make an international call?
• Is there any assistance for stranded travelers?

5. Keep all receipts and documentation

If you end up paying for meals, hotels, or transport out of pocket, keep your receipts — you may be able to request reimbursement later.

Nervous About Speaking English at the Airport?

You're not alone! If talking to airport staff in English feels intimidating, don’t worry — there’s a simple solution.
Join a free trial lesson with Native Speakers Courses! Our native-speaking teachers help you practice real, everyday English — like what to say in an airport, at a hotel, in a cab, or during any travel situation.

Don’t let a delayed flight ruin your trip — and we’ll help you feel confident wherever you go!